Premium Products, Premium Support.
When you choose a Pulsar device, you’re investing in performance and precision — and Pulsar believes your service experience should match.
If they can confirm your device has developed a fault within the warranty period and they are unable to repair or resolve the issue within 10 working days1, Pulsar will replace it with a new one2.
What’s more, if the fault is confirmed within the first 60 days of ownership, they will replace the device immediately.
With dedicated service and repair facilities in the UK including extensive test and calibration equipment and factory trained technicians, this service is provided by Thomas Jacks Limited, Pulsar’s exclusive UK & ROI distributor. Beyond warranty, they aim to provide service and repair support for all devices for a minimum of 10 years3, 4.
Find out more about Pulsar’s service commitment, capabilities, and how they work here: https://pulsar-vision.co.uk/warranty-service-commitment/.
1 The 10 working days begins the day the device is received by Thomas Jacks and ends the day they ship it back to you. Devices with intermittent faults sometimes require extended or weather dependent testing and may take longer, but you will be kept fully informed. 2 If Thomas Jacks do not have stock of the exact model you will have a choice to either wait for the device to be replaced or for it to be replaced by an equivalent model. 3 Subject to availability of parts and components. 4Service support for 10 years minimum from original date of launch.
